FAQ

Orders & payment

Which payment methods do you accept?

The methods shown at the bottom of every page and at checkout.

Is my payment secure?

The site runs over an encrypted HTTPS connection and payments are processed by our PCI-compliant payment provider. We never see or store your full card details.

Can I change or cancel my order?

Email modavena@zohomail.com as soon as possible — orders are dispatched within 1–2 working days.

Shipping & delivery

Where do you ship?

Worldwide. Every order is tracked and insured.

How long will my order take?

Dispatch within 1–2 working days; estimated delivery 1–3 weeks from dispatch.

Will I pay customs or import duties?

International orders may be subject to import duties or taxes set by local authorities. These are the responsibility of the recipient.

Returns & refunds

What is your returns window?

30 days from delivery, unused and with tags.

When will I get my refund?

Approved refunds are issued to your original payment method within 5–10 business days of us receiving the return.

Who pays for return shipping?

Unless the item is faulty or incorrect, return shipping is the customer's responsibility.

Contact

Email modavena@zohomail.com or call +1 530-319-6378.